While every effort has been made to ensure the accuracy and correctness of the content on this website, it should not be interpreted as legal advice or used for any legal purposes. The content on this website is subject to change without prior notice from Swasthya Connect.
For Online Service
1. GENERAL
We, at Swasthya Connect, a company duly incorporated under the Companies Act, 2013, with its registered office at No. 42, CTH Main Road, Thirumullaivoyal, Chennai - 600062, India ("Swasthya Connect," "We," "Us," "Our," "Company"), provide services to individuals accessing or using our app and website, www.swasthyaconnect.com (collectively, the "Platform"). By accessing or using our Platform, you (“You”, “Your”, “User”) agree to these terms and conditions ("Terms and Conditions", "Agreement", "Terms"), read alongside our Privacy Policy available here.
The domain name www.swasthyaconnect.com, an internet-based portal, is developed, operated, and maintained by Narayanan Technologies. Swasthya Connect may assign, transfer, or subcontract its rights and/or obligations under these Terms and Conditions to a third party as deemed necessary. You shall continue to be bound by these Terms in the event of such assignment, transfer, or subcontracting.
Our Platform operates in compliance with Indian laws, and Swasthya Connect is not liable to provide services outside of India. If you access our services from outside India, you do so at your own risk, and you alone are responsible for compliance with applicable local laws. The User agrees to use the service to authorize an individual to receive services on their behalf from third parties. If you access any third-party website or service, you may be subject to additional terms and privacy policies of the respective third party.
Any access or use of the Platform and its Services indicates your agreement to all terms within this Agreement. If you disagree with any part of the Terms and Conditions, please discontinue use of the Platform. For further assistance, contact our customer support at swasthyaconnect.info@gmail.com.
2. ELIGIBILITY
When you use the Swasthya Connect Platform, you confirm that you meet the following eligibility criteria:
Swasthya Connect reserves the right to terminate your membership and/or refuse access to the Platform if it is discovered that you are under the age of 18.
At our discretion, Swasthya Connect may temporarily or permanently suspend users and restrict their access to the Platform to investigate complaints, alleged violations of these Terms of Use, or for any other reason.
3. OUR SERVICES
Through the Swasthya Connect Platform, we offer you the following services (“Services”):
We recognize that delays or cancellations may occur due to technological, logistical, or unforeseen circumstances. In such cases, we will provide an appropriate resolution, either by rescheduling or offering a refund. For any support needed before, during, or after your consultation, you may reach out through the contact channels listed on the Platform or as outlined in Section 11.8 of these Terms, and our team will assist you.
4. Holding Medical Consultations
Through Swasthya Connect, you can engage in an Online Medical Consultation via audio call, video call, or chat with the healthcare professional you select or who is allocated to you:
5. Receiving an E-Prescription
Following a consultation, you will receive an e-prescription from the healthcare professional on the Platform.
6. YOUR USE OF THE PLATFORM
As an end-user and recipient of Services on the Swasthya Connect Platform, you agree to the following conditions of use:
A. Due Diligence Conditions:
Responsibility for Information Provided:
You are solely responsible for the medical, health, and personal information you provide on the Platform. Please use your discretion in sharing this information.
Accuracy of Information:
The advice and Services provided by the healthcare professional depend on the accuracy of the information you submit on the Platform. To receive the best possible Services, ensure that all information you provide is accurate and complete.
Account Security:
You are solely responsible for all access to and use of the Platform through the password and identification originally assigned to you, whether authorized by you or not. This includes all communications, transmissions, and obligations incurred through your account. Please protect the security and confidentiality of your password and identification.
Use of Information:
Your information may be used for the purpose of delivering Services, analysis, research, training, and, when required, disclosure to affiliates, group companies, agents, and government authorities, as detailed in our Privacy Policy available on our website www.swasthyaconnect.com. Please review and consent to our Privacy Policy separately.
Data Retention and Anonymity:
Swasthya Connect may retain your information and use it anonymously, as outlined in our Privacy Policy.
We reserve the right to refuse Service or terminate accounts at our discretion if we believe that you have violated or are likely to violate applicable laws or these Terms and Conditions.
For support or questions, please contact us at swasthyaconnect.info@gmail.com.
For Home Visit Service
Welcome to our home visit healthcare service. To ensure the highest standards of safety and professionalism, we adhere to the following terms and conditions for both patients and healthcare professionals. By availing of our services, you agree to these terms and conditions, which are designed to protect your well-being and privacy in compliance with the Government of India's healthcare guidelines.
1. Eligibility and Scope of Services
Our services are provided by licensed and qualified healthcare professionals, including doctors, nurses, physiotherapists, Occupational therapists, Nutrition Consultants, and caregivers.
Home visits are available for medically approved procedures and evaluations that are safe and feasible outside of a hospital environment.
The service does not cover medical emergencies or critical care beyond the healthcare professional’s approved scope of practice.
2. Patient and Family Responsibilities
Disclosure of Medical History: Patients are responsible for providing accurate and complete information about their health, current medications, and any known allergies to ensure safe and effective treatment.
Safe Environment: Patients or their caregivers must ensure a clean, safe, and private space for the healthcare professional to work.
Companion Presence: For personal safety and accountability, it is recommended that a family member or companion be present during the healthcare visit.
3. Healthcare Professional Guidelines
Identification: Healthcare professionals will present official identification upon arrival. Patients are encouraged to verify credentials before the service begins.
Professional Conduct: Healthcare professionals are expected to conduct themselves with the highest standards of professionalism, respecting patient confidentiality, privacy, and personal boundaries.
Equipment and Safety: Healthcare professionals are trained to use all necessary equipment safely. They will wear appropriate personal protective equipment (PPE) as required by health and safety guidelines.
4. Safety and Security Measures
Personal Protective Equipment (PPE): In accordance with government and health regulations, healthcare professionals are required to use PPE, such as masks, gloves, and sanitizers, during all visits to protect both the patient and themselves.
Hygiene and Sanitation: All equipment used during the home visit will be sanitized, and healthcare professionals will follow strict hygiene protocols.
Identification and Verification: Patients have the right to verify the healthcare professional’s identity and credentials. Verification can be made through our customer support service if needed.
5. Service Limitations
Limitations of Treatment: Home visit services are limited to non-emergency care, check-ups, wound care, physiotherapy, and similar approved treatments.
Referral to Higher Medical Care: If a healthcare professional deems a patient’s condition to require a hospital visit or emergency care, they may recommend or facilitate a transfer to a healthcare facility.
6. Privacy and Confidentiality
Data Protection: All patient records and personal information will be handled following data protection laws and our Privacy Policy, ensuring strict confidentiality and restricted access.
Informed Consent: Before any examination or treatment, healthcare professionals will inform patients about the procedure and obtain verbal or written consent as applicable.
7. Billing and Payments
Pricing and Payment Terms: Fees for services will be shared with the patient beforehand, and payments can be made via approved methods (online, cash, G-pay) as per our billing policy.
Cancellation and Rescheduling: Patients are requested to inform us at least 12 hours in advance in case of cancellation or rescheduling to avoid any penalties. Charges may apply for late cancellations.
8. Limitations of Liability
Our company is not liable for any health complications arising due to inaccurate information provided by the patient, delays, or misinterpretation of symptoms during the home visit.
While all reasonable measures are taken to ensure professional and safe care, patients agree to assume the inherent risks associated with home medical visits.
9. Amendment of Terms
We reserve the right to amend these terms and conditions at any time in compliance with new regulations or for service improvements. Updated terms will be communicated to patients through our website or during appointment confirmation.
10. Emergency Protocol
In Case of Emergency: If an emergency arises during the home visit, healthcare professionals are trained to administer initial first aid and advise for urgent medical attention if necessary. Patients are encouraged to contact emergency services immediately by calling 108.
11. Feedback and Grievances
We are committed to continuous improvement of our services. Patients are encouraged to share feedback or report grievances through our customer service line. All complaints will be addressed in compliance with the Government of India's patient rights and safety guidelines.
OTHER CONDITIONS
1. Payment and Refund
All payments on Swasthya Connect are processed in compliance with applicable laws, as amended from time to time. For details, please refer to our Payment and Refunds Policy available at www.swasthyaconnect.com.
2. AI Assistant
Swasthya Connect uses an AI Assistant to help users seeking medical assistance or treatment. This AI Assistant primarily facilitates booking appointments by allowing users to enter symptoms, medical conditions, or treatments they wish to consult about with a healthcare professional.
Important Points to Note:
Non-emergency Use Only: You should never use the AI Assistant for medical or psychiatric emergencies.
Emergency Protocol: In case of an emergency, dial 108 or visit the nearest hospital.
Platform Use on Behalf of Others: You may use Swasthya Connect on behalf of another user (third party) only if you are the legal guardian of that person and have the legal authority to make decisions for their personal and medical needs.
No Substitute for Medical Advice: The content on the Platform should not be considered or used as a substitute for medical advice, diagnosis, care, or treatment.
In certain cases, users may be redirected to chat or call with our patient support team, such as in the following situations:
When the AI Assistant provides an uncertain outcome;
When there is a change in the scheduled appointment;
If the appointment booking is incomplete;
Any other case as deemed appropriate by Swasthya Connect.
For assistance, visit our website at www.swasthyaconnect.com or reach out to our support team.
By agreeing to these terms, both patients and healthcare professionals can ensure a safe, ethical, and high-quality healthcare experience during home visits. Thank you for choosing our services for your healthcare needs.
Bridging the gap between healthcare professional & patient
