Our home visit services include medical evaluations, health assessments, monitoring chronic conditions, administering medications, and providing follow-up care. We also offer consultations for various health concerns.
2. How do I schedule a home visit?You can schedule a home visit directly through our website at www.swasthyaconnect.com. Our mobile app will be updated soon to facilitate scheduling as well. For any complaint services, contact us at +91 6381497045 or email us at swasthyaconnect.info@gmail.com.
3. What are the operational hours for home visits?Home visits are available from 9 AM to 9 PM IST. We strive to accommodate your scheduling needs within these hours.
4. How do I prepare for a home visit from a healthcare professional?To prepare for a home visit, please ensure that you have all relevant medical records, a list of medications you are currently taking, and a comfortable space for the healthcare professional to conduct the assessment.
5. What should I do in case of a medical emergency?If you experience a medical emergency, please contact local emergency services immediately by dialing 108. Our healthcare professionals can provide assistance during home visits but cannot handle emergencies.
6. Are your healthcare professionals qualified?Yes, all healthcare professionals associated with Swasthya Connect are qualified and licensed in their respective fields. They undergo rigorous training to provide safe and effective care.
7. What are your online consultation hours?Online consultation hours depend on the healthcare professional’s appointment timings. We will inform you of the available slots during the booking process.
8. Can I provide feedback on the services I received?Absolutely! We value your feedback as it helps us improve our services. You can share your comments, suggestions, or complaints by contacting us via phone or email.
9. How can I ensure my privacy is protected during home visits?We take your privacy seriously. Our healthcare professionals adhere to strict confidentiality policies and are trained to handle your personal information securely. Please refer to our Privacy Policy for more details.
10. What happens if I need to cancel or reschedule my appointment?If you need to cancel or reschedule your appointment, please contact our customer support team as soon as possible. We request a minimum of 24 hours notice to accommodate changes and reschedule your visit.
11. What is an online doctor consultation or online medical consultation?An online doctor consultation or online medical consultation allows you to discuss your health concerns with a doctor via audio, video, or chat. It is an effective alternative for times when you cannot visit a doctor in person at a clinic or hospital. Online consultations at Swasthya Connect allow you to consult a doctor conveniently from home.
12. Do you provide online doctor consultations for emergencies?No, we do not recommend or provide online consultations for emergencies. For urgent medical needs, please dial 108 or visit the nearest hospital. Online consultations are intended for non-emergency situations.
13. Will my online consultation be covered by my health insurance?To determine if your online consultation is covered under your health insurance policy, please contact your insurance provider for guidance on coverage details.
14. Why have I not received a response from the doctor?There may be times when your doctor is busy and unable to respond immediately. If this happens, your appointment will be automatically rescheduled for the next available slot.
15. I missed the consultation call from the doctor. What should I do now?If you missed a call from the doctor, you can request a callback using the chat window. If the doctor is unavailable, you can reschedule the consultation for a later time. Alternatively, email us at swasthyaconnect.info@gmail.com for assistance.
16. How do I claim a refund if I am not satisfied with the consultation?If you are unsatisfied with the quality of your consultation, you can request a refund by emailing us at swasthyaconnect.info@gmail.com. We will assist you with your claim.
17. What happens if my call gets disconnected during the consultation?If your audio or video call gets disconnected, you will receive another call within a few minutes, provided your internet connection is stable.
18. For how long can I speak to the doctor?After booking an online consultation, you will have 15 to 20 minutes to speak with the doctor. This time may vary based on your health condition and the number of questions.
19. Will I get a refund if I cancel the online doctor consultation?Yes, if you cancel your online consultation, the refund will be processed and should reflect in your account within 5 to 15 working days.
20. What is the minimum fee for online doctor consultation?The fee for online doctor consultations, including physiotherapy and nutrition consultations, starts at Rs. 200. The fee may vary based on the doctor’s specialty, experience, and any applicable discounts or promotions.
If you have any more questions or need further assistance, please feel free to reach out to us at +91 6381497045 or swasthyaconnect.info@gmail.com. We’re here to help!