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SUPPORT & HELP

SUPPORT & HELP

Contact Swasthya Connect

We are dedicated to providing you with the best possible care and support throughout your experience with our home visit medical services. If you have any questions, concerns, or require assistance, please don’t hesitate to reach out to us. Here’s how we can help:

1. Customer Support Contact Information
  • WhatsApp Support: For immediate assistance, you can contact our customer support team at +91 6381497045. Our representatives are available to assist you with inquiries regarding appointments, services, or any concerns you may have.
  • Email Support: You can also reach us via email at swasthyaconnect.info@gmail.com. Our team will respond to your queries within 24 to 48 hours.
2. Appointment Scheduling

To schedule a home visit, please call our customer support line or email us with your preferred date and time. We will do our best to accommodate your request based on healthcare professional availability.

3. Service Inquiries

For inquiries about the types of services offered, including medical evaluations, treatments, and follow-up care, please contact us directly. We are happy to provide detailed information and help you understand the services that best meet your needs.

4. Feedback and Complaints

We value your feedback and strive to improve our services continually. If you have any comments, suggestions, or complaints about your experience, please let us know. Your input is essential for enhancing the quality of care we provide.

For formal complaints, please provide detailed information regarding your concern, and we will investigate and address the issue promptly.

5. Emergency Protocols

If you experience a medical emergency, please contact local emergency services immediately by dialing 108. Our healthcare professionals are trained to handle emergencies during home visits and will take appropriate actions to ensure your safety.

6. Privacy Concerns

For any questions or concerns regarding your privacy and the handling of your personal information, please refer to our Privacy Policy. If you have further inquiries, feel free to reach out to us via phone or email.

7. Operational Hours
  • Customer Support Hours: Our support team is available from 9 AM to 9 PM IST.
  • Home Visit Hours: Home visits are available from 9 AM to 9 PM IST.
  • Online Consultation Hours: Online consultation hours depend on the healthcare professional’s appointment timings. We will inform you of the available slots during the booking process.
8. Follow-Up Care

If you require follow-up services after a home visit, please contact us to discuss your ongoing care plan. Our healthcare professionals are committed to ensuring that you receive comprehensive and continued support.

Thank you for choosing Swasthya Connect for your home visit medical needs. We are here to help you every step of the way, ensuring that you receive safe, effective, and compassionate care in the comfort of your home.